1.1 This Agreement is between Lucas Michalopoulos, a sole trader trading as "lucasonlooks", of Menadon 1, Dionysos 14576, Greece ("I", "me", "the Consultant"), and you, the person purchasing the Services ("you", "the Client").
1.2 You can contact me at consult@lucasonlooks.com.
1.3 This Agreement takes effect when you accept it by checking the acceptance box and completing payment at checkout or, for a pilot engagement under clause 5.4, by signing at the end of this Agreement or confirming your acceptance in writing by email. By accepting, you confirm that you are at least 18 years old and are obtaining the Services for your personal use.
2. The Services
2.1 The Services are a one-time appearance consulting engagement. In exchange for the Fee, I will prepare and deliver to you:
the Appearance Analysis — a written assessment of your appearance across face, body, and style, based on the photographs and information you provide;
the Appearance Plan — a written document setting out routines, products, and educational information relevant to the directions identified in the Appearance Analysis; and
the Color Palette Card — a one-page color reference provided as a convenience alongside the documents above (together, the "Deliverables").
2.2 The Services also include the consultation call(s) and reasonable correspondence forming part of the engagement process described in clause 6. The Services are delivered remotely.
2.3 The Deliverables are prepared individually for you, based on the photographs and intake information you supply. Their accuracy and usefulness depend on the accuracy and completeness of what you provide.
3. What the Services are — and what they are not
3.1 The Services are an appearance consulting and educational service. They address how you look — not your health.
3.2 The Services are not, and do not include:
medical, dermatological, dental, surgical, pharmacological, dietetic, or psychological advice, diagnosis, or treatment;
a recommendation that you take, start, stop, or change any prescription medication or undergo any medical, surgical, or aesthetic procedure; or
a substitute for consultation with a qualified, licensed professional.
3.3 Where the Deliverables describe prescription treatments, medical procedures, or other regulated interventions, that content is provided for general educational purposes only, to support an informed conversation between you and your own physician or other licensed professional. The decision whether any such intervention is appropriate for you can only be made by you together with a licensed professional who has assessed you.
3.4 You agree that you will consult a qualified professional before starting any prescription treatment, medical or aesthetic procedure, or significant dietary or training change, and that you will follow product labeling and the advice of your own professionals over anything in the Deliverables.
4. Your responsibilities
4.1 You agree to:
provide accurate, current, and complete information in the intake process, including the medications, allergies, and recent-surgery questions;
provide photographs in line with the photo guidance supplied to you, of yourself only, and which you have the right to share;
respond to reasonable requests for information needed to prepare the Deliverables; and
use the Deliverables only as permitted by clause 9.
4.2 If the information or photographs you provide are inaccurate or incomplete, the Deliverables may be inaccurate as a result, and I am not responsible for that inaccuracy.
5. Fees and payment
5.1 The fee for the Services (the "Fee") is the one-time amount in US dollars stated at the point of purchase. The Fee covers the Deliverables and the engagement process in clause 6, and nothing else.
5.2 The Fee is payable in full, in advance, by card through my payment processor (Stripe). I do not store your card details; payment data is handled by Stripe under its own terms and privacy policy.
5.3 Quoted fees apply to your engagement only. I may change pricing for future clients at any time.
5.4 Pilot engagements. Where I have agreed in writing to provide the Services to you free of charge as part of an initial pilot, clauses 5.1–5.3 and 7 (so far as it concerns refunds) do not apply; all other terms of this Agreement apply in full. Any use of your photographs or feedback in marketing is governed exclusively by a separate written release, which you are free to decline.
6. How the engagement proceeds
6.1 The engagement runs in this order:
you pay the Fee (or are accepted as a pilot client);
you complete the intake questionnaire and submit your photographs through the secure upload route I provide;
I review your intake and photographs to confirm the Services are a good fit for you. If they are, I will send you a written confirmation that I am proceeding to prepare your Deliverables, including a delivery date (the "Proceed Confirmation");
I prepare the Deliverables and deliver them under clause 8, including the consultation call(s) forming part of the engagement.
6.2 If my review shows the Services are not a good fit for you — for example, your situation falls outside the scope described in clause 3 — I will tell you, decline the engagement, and refund the Fee in full.
7. Cancellation and refunds
7.1 Before the Proceed Confirmation. You may cancel at any time before I send the Proceed Confirmation, for any reason, and receive a full refund of the Fee with no deduction. I may likewise decline to proceed under clause 6.2, in which case you receive a full refund.
7.2 After the Proceed Confirmation. The Proceed Confirmation is the point at which I begin preparing your individualized Deliverables. By accepting this Agreement you expressly request that I begin performing the Services on sending the Proceed Confirmation, and you acknowledge that once the Deliverables have been delivered in full, you lose any right to cancel and no refund is payable. This is because the Deliverables are individualized documents whose entire value transfers on delivery and which cannot be returned.
7.3 If you cancel after the Proceed Confirmation but before delivery, I may retain a proportion of the Fee reflecting the work performed up to cancellation, and will refund the balance.
7.4 Nothing in this clause affects any rights you have under applicable consumer law that cannot be excluded or limited, including any statutory remedies where the Services are not performed with reasonable care and skill.
8. Delivery
8.1 The Deliverables are provided as digital documents, delivered by email or another channel agreed with you. Delivery is complete when the Deliverables are sent to the address or channel you have provided.
8.2 Your delivery date is stated in the Proceed Confirmation. If I cannot meet the stated date, I will tell you promptly and give you a revised date; if the delay is substantial, you may cancel and receive a refund proportionate to what has not been delivered.
9. Intellectual property and permitted use
9.1 I retain all intellectual property rights in the Deliverables and in the templates, frameworks, methods, and reference materials used to produce them.
9.2 On delivery, you receive a personal, non-exclusive, non-transferable license to use the Deliverables for your own private, non-commercial purposes.
9.3 You must not, without my prior written consent:
publish, post, or otherwise share the Deliverables, in whole or in substantial part, publicly or commercially;
sell, license, or otherwise provide the Deliverables or derivatives of them to any third party; or
use the Deliverables to provide services to others.
9.4 You retain all rights in the photographs you provide. You grant me a limited license to use them solely to prepare and deliver the Deliverables, as described in the Privacy Notice. Any marketing use requires a separate written release under clause 10.3.
10. Your information and photographs
10.1 I handle your personal information, including your photographs, as described in the Privacy Notice at lucasonlooks.com/privacy, which forms part of this Agreement. Your photographs are treated as sensitive information, stored on encrypted infrastructure, and never posted to open platforms.
10.2 Photographs and analysis inputs are deleted no later than six months after delivery of the Deliverables, as set out in the Privacy Notice. Any later re-analysis uses fresh photographs.
10.3 I will not use your photographs, name, likeness, or feedback in any marketing or public material unless you sign a separate, optional release. Declining that release has no effect on the Services you receive.
10.4 Each of us will keep confidential any non-public information received from the other in connection with the Services, except where disclosure is required by law.
11. After delivery
11.1 The engagement ends on delivery of the Deliverables and completion of the engagement process in clause 6. This Agreement does not create any ongoing advisory, monitoring, or support relationship.
11.2 Updates to the Appearance Plan, follow-up re-analyses, and any ongoing support are separate services, offered and charged separately, and only if we agree them in writing.
11.3 The Deliverables reflect the information, products, and regulatory landscape current at the delivery date. I have no obligation to update them afterward.
12. Independence
12.1 I do not accept commissions, affiliate fees, or other payments from any manufacturer, retailer, clinic, or practitioner mentioned in the Deliverables. Any product or professional category named is named on merit.
13. Disclaimers
13.1 No outcome is guaranteed. Results from acting on the Deliverables vary from person to person and depend on factors outside my control, including your consistency, physiology, and the professionals and products you choose.
13.2 Third-party products, services, and professionals referenced in the Deliverables are used or engaged at your own decision and risk, under those third parties' own terms. I am not responsible for them.
13.3 I provide the Services with reasonable care and skill. Except as set out in this Agreement, and to the fullest extent permitted by law, all other warranties are excluded.
14. Limitation of liability
14.1 Nothing in this Agreement excludes or limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under applicable law. Nothing in this Agreement affects your statutory rights as a consumer.
14.2 Subject to clause 14.1, my total liability to you arising out of or in connection with this Agreement, whether in contract, tort (including negligence), or otherwise, is limited to the Fee you paid.
14.3 Subject to clause 14.1, I am not liable for: loss of income, profit, or opportunity; or any indirect or consequential loss.
14.4 Subject to clause 14.1, I am not liable for any loss arising from: your acting on educational content in the Deliverables without consulting an appropriate licensed professional as required by clause 3.4; inaccurate or incomplete information or photographs you provided; or your use of the Deliverables beyond the license in clause 9.
15. Suspension and termination
15.1 I may end the engagement at any time before the Proceed Confirmation with a full refund (clause 6.2), and after the Proceed Confirmation if you materially breach this Agreement or it becomes apparent the Services are out of scope for you — in which case I will refund the Fee less a reasonable amount for work already performed.
15.2 Clauses 3, 9, 10, 13, 14, and 17 survive the end of this Agreement.
16. General
16.1 Entire agreement. This Agreement, together with the Privacy Notice and your order confirmation, is the entire agreement between us for the Services.
16.2 Changes. Any change to this Agreement must be agreed in writing (email suffices).
16.3 Assignment. Neither of us may transfer this Agreement without the other's consent, except that I may transfer it to a company through which I carry on the same business, on notice to you and without reducing your rights.
16.4 Severability. If any part of this Agreement is found unenforceable, the rest remains in effect.
16.5 Events outside our control. Neither of us is in breach for delay or failure caused by events reasonably outside our control, provided the affected party tells the other promptly and resumes as soon as practicable.
17. Governing law and disputes
17.1 This Agreement is governed by the law of the Hellenic Republic, and the courts of that jurisdiction have non-exclusive jurisdiction.
17.2 If you are a consumer, you also benefit from any mandatory protections of the law of the country where you live, and nothing in clause 17.1 takes those away or prevents you bringing proceedings in your own courts where the law allows.
17.3 If something goes wrong, contact me first at consult@lucasonlooks.com and I will try to resolve it directly.
Acceptance
By checking the acceptance box and completing payment at checkout, you confirm that you have read and accept this Agreement.